Technology Support

Technology Support at Your Fingertips!

With the speed and advancement of today’s technology, online technical support is widely becoming a growing need for most consumers and small to midsized businesses. However, with the high cost of resources and growing complexity of converging technology, many users do not know where to turn for help.

AALE’s Technology Support solution offers on-demand access to reliable technicians, valuable services and discounted products, so you can concentrate on your business, not lost productivity or revenue. We make Technology work for you.

Technical assistance offers:

  • Remote Tech Support
  • Onsite Tech Support
  • Self-Help Database
  • Best Practices Assessment
  • Antivirus / Anti-Spyware Software
  • Online Data Backup
Services Include  
24/7 Remote Technical SupportExperienced and qualified technicians are standing by 24/7 to instantly resolve your technical issue. Technicians will utilize cutting edge technology to fix your computer over the internet.
Onsite SupportWe have over 14,000 technicians that can be dispatched to your home or office as soon as the same business day.
Antivirus SoftwareBitdefender Total Security will protect you from viruses, trojans, spyware and other malicious software.
Online Data BackupOur data back up service provides secure, enterprise-class remote data backup solutions.
Self Help DatabaseOur self help database contains over 120,000 solutions to common computer problems.
Best Practices AssessmentYou will receive an online analysis of your computing environment and recommendation to improve performance and security.
Plan ComparisonGold Platinum
Monthly Retail Price$14.95$19.95
24/7 Remote Technical SupportUnlimited minutes eachUnlimited minutes each
Onsite SupportSave up to 60% off retail priceSave up to 60% off retail price
Self Help DatabaseUnlimited useUnlimited use
Best Practices AssessmentUnlimited useUnlimited use
Antivirus Software One free copy per memberOne free copy per member
Online Data BackupNot Included 250GB of secure data storage
Brand ComparisonAALEGeek
Monthly Retail Price$14.95$18.24$29.99
Annual Prepay Required?’NoYesUndisclosed
24/7 AvailabilityYesYesYes
Devices CoveredMultiple3 PCsMultiple
Technician Skill Set GuarantyTier II & IIITier I +Tier I +
Nationwide Technician Coverage Count14K+UndisclosedUndisclosed
Customer Billable Hourly Rate$95$125+Undisclosed
Self-Help DatabaseYesYesYes
Best Practices AssessmentYesYesYes
Anti-Virus/Anti-Spyware Software (enterprise grade)YesYesYes
Anti-Phishing/Anti-Spam Software (enterprise grade)YesNoNo
Software FirewallYesNoNo
Digital VaultYesNoNo
Digital File ShredderYesNoNo